by Casey Yarbrough - Posted 3 months ago
Today, Intelligent Automation (IA) has topped as most Enterprises’ first consideration for all process and technology modernization. Mundane repetitive tasks are completed by IA autonomous robotic software while correcting and improving its performance based on recognizable changing conditions. It is a function of Artificial Intelligence.
“Ultimately, automation will make our modern industry as primitive and outdated as the stone-age man looks to us today.”- Albert Einstein
nquestion it is a “Brave New World.” Chaos and disruption are the best friends
nof creative problem-solving and opportunity. Super and Quantum
nComputing has unleashed so much processing power that
nwhat used to be imagined is today becoming a
Business operations like human resources (HR), back-office finance,
nsupply chain and customer interaction and experience has begun to utilize IA open-source and cloud-based
nproducts. The cost of performing humanistic repetitive tasks more accurately
nand efficiently at an incomprehensible speed is now at our fingertips. Both
nphysical security and cyber security have also prioritized IA assimilation for
nsuperior accuracy, alertness and responsiveness. Autonomous robots perform as
nsecurity guards, software bots perform as customer service personnel,
nautonomous robots are warehouse employees, software bots perform redundant
nfinance checks and balances more accurately than humans and the smallest
nnetwork or edge anomaly is detected, alerted and resolved in the blink of an eye.
Machine Learning, Voice Recognition and Natural Language Processing
ncomprise major elements of IA while
ninitiating autonomous robotic functions. Due to the increased availability of open-source and cloud-based platforms, comprehensive and cost effective,
nEnterprise IA implementations are expanding quickly for Intelligent Process
nAutomation (IPA). Although IPA implementations can be overly complex, CIOs have
ntargeted 70% of their budget for
nIPA. Non-specialized skills are typically all that is necessary to maintain IPA
nonce it is implemented and specialized skills are increasingly being
nreallocated or replaced.
A few top use
1> Customer Support: Trouble ticket initiation
nand tracking including escalation and resolution becomes simple. Knowledge base
nupdates as well as initiating and launching Bot voice or natural language
ncustomer interactions replace humans.
2> Scheduled Tasks: Backups and Application updates and patches
nalong with more complex security audits can save as much as 20% of IT personnel
3> Cybersecurity: (SOAR) While gathering data
nintelligence, analyzing usage and making a determination automatically,
nremediation can be performed or assigned for human intervention.
4> Application Delivery: Up to 40% of IT time can
nbe saved as well as increased accuracy within application development and
ntesting. Website updates and monitoring, data gathering and categorization is
nfast and more accurate.
Prior to embarking on any IPA, you should
ndevise a strategy
nplacing the easiest
nand less complicated implementations first. Quick wins with short return
non investments time frames will begin to free up both non-specialized and specialized resources
nfor other more pressing tasks. As IPA becomes more sophisticated and transparent it stimulates holistic and cohesive adoption. The more
nbuilt-in functionality and sophistication designed within the IA software, the easier implementations will become,
nthe faster the adoption and the better the return.
nAutomation Era is raging forward as new functionality, efficiencies and quality
nstandards promote speed to market. Those early adopters who embrace IA will
nsurpass their competition, will execute
nmore efficiently and at a reduced cost. A reduction in a non-specialized workforce
nwill enable redeployment of specialized skills where needed therefore
nattracting market stability and investment potential.
Projections for a positive
nfinancial win are fairly certain
nfor early adopters
nof IA as long as the company’s strategy and deployments
nare sound. Solid measurements reducing or eliminating multiple types of
noperational, supply chain and customer interaction risks are an investor’s
nmagic bullet. Most experts agree that Intelligent Automation is the most
nexpansive revolutionary technology of the Digital Age.