A proven executive leader with a track record of achievement in delivering exceptional program leadership, process governance and business management for global companies undergoing rapid transformation and expansion into new markets/verticals. Collaborates with executive leadership and business managers to align people, processes and tools to accomplish complex, high-value, business-critical assignments. Improves enterprise value through service delivery excellence, process enhancement and sustainability and long-term customer commitment.
Select Career Highlights
Drove re-engineering of operations at OmniTRAX and Invensys, including process leadership and enterprise process modeling. Defined and automated contract management processes with SpringCM, deploying templates, workflows and central repository. Decreased contract management cycle time 58 days while lowering number of process cycles 67%, shortening time to market for the production cycle.
Saved $3.75B in service delivery costs across 61 countries through process standardization and consolidation of delivery locations while creating industry-centric talent pools. Also, managed Best Shore Programs, creating and leading four shared services centers (including operations in Hungary, India and Argentina) while cutting expense 32%.
Facilitated year-over-year contract profit 12% while driving performance improvements, developing plans and integrated standards of operation for an account portfolio valued at $325M. Improved on-time completion of project activities 40% in 12 months, after overseeing the adoption of capability development and enhanced tool deployment.
Please contact me at 972 880 3145 or Jeanette.M.Wayne@gmail.com with executive positions related to CoS, CIO, PMO, Reengineering, Digitization, Transition and Transformation, Corporate Governance, Program and Process Management.